CUSTOMER SERVICE
CONTACT US
Need help? Email Customerservice@immunityfootwear.com or use the form below.
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​ALL SALES FINAL — NO RETURNS OR REFUNDS for change of mind or incorrect sizing. Confirm your shoe size before ordering; contact us first if unsure. Your rights under applicable law are unaffected.
FAQ
01
How do I choose my size? What if it is unavailable?
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​Check the product’s size guide and confirm your size before paying. If unsure or your size cannot be selected, email customer service with the style, usual size and foot measurements. Do not order a substitute size. All sales are final: no returns or refunds for incorrect sizing or change of mind. Statutory rights remain unaffected.
03
Has my order been sent yet?
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​An order confirmation means your purchase was received; it does not mean it has shipped. Preorders require production before dispatch. Check your email, including spam, for shipping updates. For a status check, email customer service with your order number and the name used at checkout.
05
Part of my order is missing. What should I do?
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​Check your confirmation and shipping notices to see whether items are arriving separately. If something is still missing, email customer service with your order number, the missing item and photos of the package and packing slip. Keep the packaging while we investigate. Our final-sale policy does not remove rights you have under applicable law.
07
Which payment methods can I use?
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​Use the payment options displayed at checkout for your order and location. Availability may vary. Review the total, delivery details and final-sale terms before completing payment. If payment fails, check your billing information or contact your payment provider. Never email your full card number, password or verification code.
09
How can I order online safely?
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​Shop through www.immunityfootwear.com and complete payment using the checkout provided on the site. Check the website address before entering information and keep your order confirmation. Customer service does not need your password, full card number or verification codes by email. Contact us if a message or payment request looks suspicious.
02
Where can I find more information about a shoe?
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​Each product page describes the style, materials and available options. Construction, soles, lining and fit vary by model. For a closer look or help choosing, email Customerservice@immunityfootwear.com with the product name or link and your question. We recommend resolving fit and product questions before placing a final-sale order.
04
Can I track my order?
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​When tracking is available, use the carrier link in your shipping confirmation. A new tracking number may take time to show its first carrier scan. If you cannot find tracking or the shipment appears stalled, email customer service with your order number so we can investigate.
06
What if I receive the wrong or a damaged item?
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​Email customer service promptly with your order number and clear photos of the item, size label and packaging. Keep the item unworn and retain the packaging while we review the issue. Please do not send anything back without instructions. Final sales do not limit remedies required by applicable law.
08
I forgot to use my discount code. What should I do?
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​Apply eligible codes at checkout and confirm the discount appears before paying. If you already ordered, email customer service with your order number and code so we can review eligibility. We cannot guarantee a retroactive discount. Promotional terms, exclusions and expiration dates apply; please do not place a duplicate order.
10
How much is delivery, and how long does it take?
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​Standard preorders generally require about four weeks for production and delivery. Timing varies by style and destination; check the product page and order confirmation for your estimate. Rush service applies only where explicitly offered. Shipping charges and available delivery options appear at checkout. Estimates are not guarantees; email customer service for an order-specific update.